Refund Policy

Last updated: October 18, 2026

Overview

AiCOO is committed to providing high-quality AI business operations system services. We understand users need to fully understand the service before subscribing, and have established the following refund policy.

Refund Eligibility

First-time subscribers: Full refund available within 7 calendar days of first payment if not satisfied.

Auto-renewal (PayPal only): If you pay with PayPal, your subscription renews at the end of each billing period. Cancel before the renewal date to avoid the next charge. WeChat Pay and Alipay purchases are one-time payments for the period shown at checkout and do not renew automatically — renew manually before the expiry date to keep access.

After a refund: the subscription and its plan entitlements are revoked and the account returns to the Free plan. Content already downloaded to your device and files you created locally are handled under our Terms of Service.

Service unavailability: If AiCOO platform causes continuous service interruption exceeding 72 hours, fees for the affected period will be refunded pro-rata.

Non-Refundable Situations

First-time subscription exceeding 7 days. Orders where service usage exceeds 50% of the subscription period. Users violating AiCOO Terms of Service.

Refund Process

1. Email support@aicoo-ai.com

2. Subject: "Refund Request - [Order Number]"

3. Include: registered email, order number, refund reason

4. Review response within 3 business days

5. Refunds processed via original payment method; arrival time depends on payment platform

Contact

Email: support@aicoo-ai.com

Hours: Mon-Fri 9:00-18:00 (Beijing Time)